Advanced Call Centre Skills Training

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

• Grasp the fundamentals and their practical applications.
• Cultivate the necessary skills for success in your field.
• Apply newfound knowledge to real-world scenarios.
• Develop effective solutions for relevant topics.
• Elevate your employability and career prospects.

Course Curriculum

• Module 01: Module One &#; Getting Started
• Module 02: Module Two &#; The Basics (I)
• Module 03: Module Three &#; The Basics (II)
• Module 04: Module Four &#; Phone Etiquette
• Module 05: Module Five &#; Tools
• Module 06: Module Six &#; Speaking Like a Star
• Module 07: Module Seven &#; Types of Questions
• Module 08: Module Eight &#; Bench marking
• Module 09: Module Nine &#; Goal Setting
• Module 10: Module Ten &#; Key Steps
• Module 11: Module Eleven &#; Closing
• Module 12: Call Centre &#; Customer Service Training Course- Activities
• Module 13: Module Two &#; Aspects of Phone Etiquette
• Module 14: Module Three &#; Using Proper Phone Language
• Module 15: Module Four &#; Eliminate Phone Distractions
• Module 16: Module Five &#; Inbound Calls
• Module 17: Module Six &#; Outbound Calls
• Module 18: Module Seven &#; Handling Rude or Angry Callers
• Module 19: Module Eight &#; Handling Interoffice Calls
• Module 20: Module Nine &#; Handling Voicemail Messages
• Module 21: Module Ten &#; Methods of Training Employees
• Module 22: Module Eleven &#; Correcting Poor Telephone Etiquette

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

• Learn at your own pace with 24/7 online access to course materials.
• Benefit from full tutor support available Monday through Friday.
• Acquire essential skills in the convenience of your home through informative video modules.
• Enjoy 24/7 assistance and advice via email and live chat.
• Study on your preferred device – computer, tablet, or mobile.
• Gain a thorough understanding of the course content.
• Improve professional skills and earning potential upon completion.
• Access lifetime course materials and expert guidance.
• Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.