Privacy Policy
Why a Privacy Policy?
At Learnera, we value trust. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, create an account, enrol in a course, make a purchase, redeem an offer, or contact us.
1. The information we collect
Depending on how you use Learnera, we may collect information such as:
- Your name
- email address
- telephone number
- billing or contact address
- organisation details where relevant
- account details
- order and payment-related records
- voucher and promotional redemption details
- certificate order details
- instructor application or profile details where relevant
- technical information linked to how you use the website
2. How we collect your information
We may collect your information when you:
- Register for an account
- Buy a course or service
- Redeem a voucher or offer
- Request a certificate or related service
- Enrol in a free course
- Subscribe to updates
- Contact us through forms or email
- Apply to work with us as an instructor
- Browse or interact with the website and learner dashboard
3. How we use your information
We use information to help us run Learnera properly and give you the service you signed up for. This may include using your information to:
- Create and manage your account
- Provide course access
- Process orders and redemptions
- Manage certificate-related services
- Respond to support requests
- Improve our courses, systems, and user experience
- Monitor performance and prevent misuse
- Send important service communications
- Send relevant marketing messages where allowed by law
4. Why are we allowed to use it
Where data protection law applies, we use personal information on lawful grounds such as:
- fulfilling a contract with you
- meeting legal obligations
- supporting our legitimate interests in operating and improving Learnera
- relying on your consent where consent is needed
5. When we may share information
We do not share personal information without a reason. We may share it where:
- You have agreed to this
- The law requires us to do so
- We need to protect or enforce legal rights
- Trusted service providers help us operate Learnera
- Instructors, contractors, or partners support delivery of services on our behalf
- The business or part of it is sold, assigned, or transferred
Any third party working with us should only use the information as needed for the service they provide.
6. How long we keep it
We keep personal information for as long as reasonably necessary for service delivery, legal compliance, record keeping, dispute handling, fraud prevention, security, and business administration.
If you ask us to delete your information, we will review that request in line with our legal obligations. Some records may still remain in secure backups for a limited time.
7. Keeping information secure
We use reasonable technical and organisational measures to protect information under our control from loss, misuse, unauthorised access, disclosure, or alteration.
No online system can be guaranteed completely secure, but we take security seriously and aim to follow good practice.
8. Email communications
You may receive emails from Learnera because you signed up, made a purchase, redeemed an offer, contacted us, or subscribed to receive updates.
Where we send marketing emails, you can unsubscribe at any time.
9. Instructor and submitted content
If instructors or users submit applications, course materials, reviews, assignments, or other content through the platform, we may process that information for moderation, administration, support, compliance, and platform improvement.
10. External websites
Our website may include links to third-party websites or tools. We are not responsible for their content, security, or privacy practices. You should check their policies before sharing personal information with them.
11. Your rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion in certain cases
- Object to some types of processing
- Request restriction of processing
- Request the transfer of some data in a usable electronic format
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us using our website or email. We may ask for proof of identity before processing your request.
We usually do not charge a fee unless a request is clearly unfounded or excessive. Where the law applies, we aim to respond within one month.
12. Cookies
Learnera may use cookies and similar technologies to:
- keep the website functioning properly
- support login and session handling
- understand how the site is used
- improve performance and user experience
- support marketing or advertising where applicable
You can control cookies through your browser settings, although disabling them may affect how parts of the website work.
13. Contacting us
Questions about this Privacy Policy, your information, or a request to update or remove data can be sent to support@learnera.co.uk.
14. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version published on our website will apply from the publication date unless we state otherwise.
